We can accept exchanges for 30 days after purchase date. All items must be unopened and in its original packaging. If you need to exchange your item, please call us at 1-888-286-1825 to obtain an exchange authorization code, and send your item to: 1005 1st Avenue, Seattle, Washington, US, 98104.
No returns, refunds or exchanges on sale items and sample purchases. Items must be returned within 30 days of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Unfortunately, we cannot accept returns of any fragrances, body products or candles that have been opened and/or used. This policy helps us maintain strict quality control guidelines, and ensures that every product shipped is in 100% original condition.
To complete your return, we require a receipt or proof of purchase.
You may ship your item back here: Parfumerie Nasreen,1005 1st Ave Seattle, WA 98104
Please note: Do not send merchandise in a padded envelope or other non-sturdy package – if we receive the product(s) back damaged – we cannot refund you, it must arrive back to our store in perfect saleable condition. We recommend that you insure the package as well – as we cannot be responsible for items that break in transit or are lost or missing.
Please do not send your purchase back to the manufacturer.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. The item must be unopened and in its original packaging.
To return your product, you should mail your product to: 1005 1st Avenue, Seattle, Washington, US, 98104
You will be responsible for paying for your own shipping costs for returning your item. Return shipping costs are the responsibility of the purchaser and are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.